Social media marketing is fast becoming an essential tool for local businesses to reach their target audience, build brand awareness, and ultimately drive profitable traffic to you. Local businesses need to be on the ground, strategic, and creative in their approach to social media marketing to make a real impact in their community.
This can be done with the right social media marketing strategy in place. This is why this comprehensive guide to social media marketing for local businesses in 2023 has been curated. So, are you ready to take your local business to the next level? Let's get started!
The Importance Of Social Media Marketing For Local Businesses
Social media has evolved beyond being a platform where individuals connect and socialize with friends and family. Today, social media serves as a powerful tool for businesses to build brand awareness, facilitate customer service, and drive revenue. According to data gathered by smartinsights, 59% of the world's population uses social media, with an average daily usage of 2 hours and 31 minutes.
For local businesses, this data is huge and it can serve as a game-changer for the growth and sustainability of a local business brand. Unlike larger companies with exposure, local businesses struggle to reach their target audience and promote their products or services.
This is where social media marketing offers a cost-effective solution to this problem for local businesses. With its wide reach and high engagement rates, social media enables small-town businesses to connect with their local community, while also promoting their brand effectively.
One platform that small-town businesses can leverage for exposure is Instagram. According to data from Meta, over 83% of Instagram users say they discover new brands while using the platform. This presents an excellent opportunity for local businesses to gain exposure and expand their customer base. Moreover, Instagram's features such as hashtags, geotags, and location tagging can help small-town businesses reach their target audience and attract local customers.
Another importance of social media marketing for local businesses is its ability to provide personalized customer service. Social media platforms such as Facebook, Twitter, and Instagram enable businesses to respond to customer queries and complaints in real time. This improves customer satisfaction and loyalty, leading to increased revenue and repeat business.
Which Social Media Platforms Are Best For Small Businesses?
Social media is an indispensable tool for local businesses looking to expand their reach and attract new customers. With over 10 top social media platforms, selecting the right one can be challenging. However, when chosen correctly, social media marketing can be a powerful way to build brand awareness, connect with existing customers, and generate new leads for your business.
To determine the most suitable platform for your business, it is essential to understand the unique features and audiences of each platform. Facebook, the most popular social media platform, has a vast and diverse user base, making it an excellent platform for building brand awareness and customer engagement.
Instagram, on the other hand, is more visually focused and is ideal for businesses with visually appealing products or services. LinkedIn is an excellent platform for B2B companies looking to connect with other businesses or individuals in their industry.
Social Media Marketing Tips For Local Businesses
As a local business, you can use social media to boost your brand awareness, connect with existing customers, and attract new leads. To achieve this, you need to have a well-planned social media strategy that aligns with your business goals. In our previous discussion, we explored the value of social media for small businesses, how to set goals that drive business results, and how to track those goals using social media analytics.
Now let's dive into some practical tips that can help you ramp up your social media marketing efforts:
1. Identify Your Social Audience
To create a successful social media campaign, you need to know your target audience. While you may already have an idea of who your customers are, it is important to use social data to verify your understanding. You can use data from social networks or third-party social media tools to get a better understanding of your social audience. This will help you create content that resonates with them and drives engagement.
2. Build Relationships With Engagement
Engaging with your audience on social media is critical to building lasting relationships. Customers reach out to you on social media for various reasons, such as seeking customer support, expressing their opinions, or sharing their experiences with your brand. Responding to their queries and comments in a timely and personalized manner can leave a positive impression on them and increase the likelihood of them purchasing.
According to the Sprout Social Index, customers are 71% more likely to purchase from a brand after a positive experience on social media.
Search Social For New Opportunities
Social media listening tools can help you find conversations happening on social media that are relevant to your business. For example, if you run a coffee restaurant in Denver that sells Caffeine-free Coffee, you can use a tool like Sprout to set a brand keyword that constantly searches social media for people who mention "Caffeine-free Coffee" within a certain radius of your restaurant locality. You can then join the conversation and offer valuable insights or promotions to attract potential customers.
Social Media Marketing Tools For Small Business
Social media marketing can be a real game-changer for your local business. Between creating content, posting regularly, engaging with your audience, and analyzing your results, it can be hard to keep up without making use of the right tools. They are the secret weapons that can help you streamline your efforts and skyrocket your success. If you are ready to take your social media game to the next level, then find below some top-notch tools use can use to manage your business, make your life easier and your campaigns more effective.
Brandwatch as a platform is an all-encompassing social media tool designed to assist you in managing your complete campaigns from start to finish. It aids in every aspect of your social media marketing, from planning and generating content to scheduling and publishing it. Furthermore, it provides you with a unified inbox to monitor all of your conversations across various social media platforms. Additionally, it comes with social media listening and analytics capabilities to track and measure your performance on these platforms. You may also take advantage of their advisory services to develop an effective social media strategy.
If you're searching for relevant hashtags for your business, Hashtagify is the tool for you. It enables you to conduct research on hashtags for both Instagram and Twitter and also assists in locating top influencers who use those hashtags.
Let's say you own a small Coffee shop and want to increase your social media following on Instagram and Twitter. You want to use relevant hashtags to reach a wider audience and attract potential customers. Using Hashtagify, you can search for coffee-related hashtags and see how popular they are on both platforms.
You can also see which influencers are using those hashtags and potentially partner with them to promote your business.
For example, you might search for the hashtag #coffee on Hashtagify and find that it's a viral hashtag on both Instagram and Twitter. You can then see which influencers are using the hashtag, and reach out to them to see if they would be interested in collaborating with your coffee shop. This can help you increase your social media following, attract more customers, and ultimately grow your business.
With Tagboard, you can conduct social listening effortlessly. Simply input a topic or hashtag in the search field, and the software will display how the subject is being discussed on the internet. This can aid you in determining the type of content that can attract your audience's interest. For example, if you are a Coffee journalist or Caffeine researcher looking to understand public opinion on a particular issue bordering on coffee, you could search for relevant hashtags or keywords on Tagboard and analyze the sentiment of the posts. This can help you understand the different perspectives and arguments being made, as well as identify any trends or patterns in the discussions.
Tailwind makes it easy to plan and schedule posts on two of the most influential social media platforms for visual marketing, Instagram and Pinterest.
With Tailwind, you can upload multiple posts at once, pin content to multiple boards simultaneously, and use a user-friendly calendar to schedule your content with a simple drag-and-drop interface. For example, imagine you run a small business selling handmade coffee cups and accessories.
You use Instagram and Pinterest to promote your products, but find it time-consuming to manually upload and schedule posts for each platform. With Tailwind, you can create a week's worth of content in one sitting, bulk uploads it to the platform, and schedule it all in one go.
This can save you valuable time and effort, allowing you to focus on other aspects of running your business. Plus, the drag-and-drop calendar makes it easy to move posts around and adjust your schedule as needed.
Maximizing the Benefits of Social Media for Your Local Business
With the information and better understanding you have gained about the benefits of social media for your local business, you are now almost ready to begin. It is crucial to track your progress as you execute your social media strategy.
This is one of the most significant aspects of the social media marketing that will enable you to make informed decisions about the direction of your local business campaigns.
Keep in mind that not all types of content or strategies mentioned may work for your local business, so it is essential to test each one, learn from your findings, and continually make improvements.