SAN FRANCISCO, FEBRUARY 28, 2023: Infraon ITSM – a SaaS-based unified service desk​platform by Infraon Corp – is enabling clients across the APAC, US, and Europe to harness the power of AI and bring for delivering exceptional service performance.  

 
AI-driven incident management is a top priority for ITOps managers and their teams. Any compromise in the speed and quality of the resolution can trigger serious consequences like security breaches, unexpected data risks, or unplanned application downtimes. But, as AI technologies make it easy to process huge volumes of data sets at top speed, incident management capabilities have also grown leaps and bounds.
 
Infraon ITSM is a ready-to-use ITSM platform with automated incident management workflows to quickly identify, analyze and resolve service issues. 
 
The traditional service desk function was considered manual-intensive and costly to maintain with disparate workflows that cause more user frustration than solve user problems. However, AI, ML, and data analytics have since brought more accuracy, convenience, and speed to ITSM workflows – bringing more scalability and flexibility in the process.”
 
Infraon’s ITSM platform offers key features like incident management that leverage AI and ML power to maximize data management. So, it is self-powered to take corrective measures to manage reoccurring incidents – without human intervention. It also helps unearth previously undetected behavioral patterns to identify abnormalities long before they get the chance to affect service efficiency.” said Arun Prasath R, Founder of Infraon Corp.

 
​Infraon ITSM solves some of the biggest ITSM problems, such as the lack of in-house certified engineers for implementing IT processes​, siloed interactions between multiple departments​, and low agent productivity levels due to manual-intensive workflows. It offers state-of-the-art incident management features, such as:
 
·      AI-powered service insights to speed up root cause analysis 
·      At-risk application monitoring 24X7x 365
·      Potential hotspots to avoid future escalations.
·      Service innovation by freeing up resources
·      Heightened security and compliance
 
“AI and ML-powered incident management create a culture of proactive identification, analysis, and resolution. After all, recurring incidents present a huge threat to ITOPs teams who aren’t equipped with AIOPs tools. Even if they see the incident coming a mile away, their jobs are no easier. Managing these incidents effectively would require an AI-powered platform like Infraon ITSM.” added Arun.
 
Several beta testers found that Infraon ITSM had reduced the resolution time by a minimum of 30% while significantly improving inter-team communication and collaboration. If you sign up today, you also get the following: 
 
Customized product roadmap based on feature priorities
Dedicated onboarding service 
Free 3-month post-deployment support
 
To know more, go to: https://infraon.io/infraon-itsm
 
About Infraon Corp
 
Infraon Corp provides an integrated SaaS-based product suite to help enterprises of all sizes and telecom service providers automate their digital transformation journeys. Infraon brings over two decades of specialized domain experience in the I&O landscape.
 
For more information, please visit www.infraon.io.